LifeKraft: 12 Leader Communication Skills

12 Essential Leader Communication Skills:

Transforming Communication Offenders

A Seminar by Liah Kraft-Kristaine, J.D.

Seminar Outline

This seminar is a great refresher on interpersonal skills. We were in need of this excellent course, both for communication between managers and from manager to employee.
- P. L. Stevens, President, Ithaca Peripherals, Ithaca , NY

1. Unconscious Anti-Communication
      How to welcome communication

2. Tuning Out
      10 sure signs that you're not listening and how to reform

3. Body Language Illiteracy
      Reading "sub-verbal" messages that may alter meaning,
      so you can give appropriate feedback.

4. "Bull Elephant" Style
      How to professionally modify a "charging" style:
      yours or that of an employee

5. Dictator
      What to do when "straightforward" feedback is interpreted
      as harsh and abrupt

6. "Stealth" Communication
      A quiz to help you recognize and defuse stealthy tactics

7. "Losing" the Listener
      How to help your listener stay on your track

8. Failing to "Flex"
      Accommodating different styles and backgrounds

9. Fuzzy-focus Syndrome
      Dealing with distractions and lack of concentration

10. Sending Mixed Signals
      Techniques to help your staff live up to commitments

11. Confrontation Phobia
      How to disagree amicably and productively

12. Emotional Flooding Interference
      How to keep feelings about others from influencing
       evaluation of ideas

1-877-LifeKraft