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1. Fundamentals of High Workplace Morale - Starting with You l The three essential
tools for retaining and attracting good employees 2. Your Workplace" Morale Assessment and Group Identity l Measure your team’s
motivation with 18 traits of highly successful teams
l Coach, counselor,
mentor: how do you know how involved to be? 4. Walking the Talk: Delivery Methods and Dialogue Styles l Six barriers to
effective communication and how to improve them 5. Walking the Talk: Listening,
Empathy and Accuracy 6. Walking the Talk: Accountability and Taking Initiative l How to get your team
to direct and motivate themselves more consistently 7. Walking the Talk: Commitment and Passion l Why you must make your words and actions match high commitment l "Enrollment": ten ways to help your team identify with the "Vision" 8. Mistakes & Problems: Reap Rewards without further Damage l Reprimanding: nine
guiding steps to positive discipline & corrective action 9.Communication Strategies Roundup: Issues and Answers l The 12 major
communication offenders and how to transform them 10. Strategies to Reduce Burnout & Stress: Yours and Theirs l The five danger signs
of overstress and why managers must respond 11. Formal and Informal Incentives l Salary plans, rewards,
recognition: what motivates, what destroys 12. Action Planning, Goals Monitoring, Performance Reviews l Appraisals: an
absolute necessity that doesn’t have to be painful
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